Privacy Policy

Effective Date: 3/10/25

Willow Haven Candles, LLC ("we," "our," "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website [yourdomain.com] and make purchases.

1. Information We Collect

Personal Information: When you make a purchase or sign up for our newsletter, we collect information such as your name, email address, shipping address, and payment details.

Automatically Collected Data: We may collect non-personal data such as your IP address, browser type, and browsing behavior using cookies and analytics tools.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Improve our website and customer service
  • Send promotional emails (if you opt-in)
  • Prevent fraudulent transactions

3. Sharing Your Information

We do not sell, trade, or rent your personal information. However, we may share it with third-party service providers (e.g., payment processors, shipping carriers) to complete your transactions.

4. Security Measures

We implement security protocols to protect your personal data. However, no method of transmission over the internet is 100% secure.

5. Your Rights

You may request to access, update, or delete your personal data by contacting us at [your email].

6. Changes to This Policy

We may update this policy periodically. The latest version will always be available on our website.

For any questions, please contact us at info@willowhavencandles.com

Terms & Conditions

Effective Date: 3/10/25

Welcome to Willow Haven Candles! By accessing or using our website, you agree to the following terms and conditions.

1. General Terms

By placing an order, you confirm that you are at least 18 years old or have parental consent.

We reserve the right to update these terms at any time.

2. Product Information & Pricing

We strive to provide accurate product descriptions, but colors and appearances may vary slightly.

Prices are subject to change without notice.

3. Orders & Payment

All payments must be made at checkout. We accept major credit cards and PayPal.

We reserve the right to cancel or refuse orders at our discretion.

4. Intellectual Property

All content on this site, including images, text, and branding, is the property of Willow Haven Candles and may not be used without permission.

5. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages arising from the use of our products.

For inquiries, please contact info@willowhavencandles.com

Shipping & Returns

Effective Date: 3/10/25

1. Shipping Policy

Processing Time: Orders are processed within 2-3 business days.

Shipping Rates & Delivery: We offer standard and expedited shipping within the U.S. Shipping costs are calculated at checkout.

Lost or Damaged Packages: We are not responsible for lost or stolen packages. If your package arrives damaged, please contact us within 48 hours with photos.

2. Returns & Exchanges

Due to the nature of our products, we do not accept returns. However, if you receive a damaged or incorrect order, please contact us within 7 days, and we will work with you to resolve the issue.

3. Refund Policy

Refunds are issued on a case-by-case basis. Approved refunds will be processed within 5-7 business days.

For any shipping or return inquiries, email us at orders@willowhavencandles.com

Disclaimer

Effective Date: 3/10/25

By purchasing and using our products, you agree to indemnify and hold Willow Haven Candles, LLC harmless from any and all liability for any damages, including incidental or consequential damages, arising from any third-party claims or from the application or use of our products.

Furthermore, Willow Haven Candles, LLC shall not be held responsible for any damage or harm caused by misuse of its products, including but not limited to:

  • Leaving a burning candle unattended
  • Failing to follow proper candle care and safety guidelines
  • Using candles or wax melts near flammable materials

Use our products at your own risk. Always follow safety instructions, including keeping candles away from children and pets.

For any questions, please contact us at orders@willowhavencandles.com